Last updated: 4/25/2019

CSG Direct, Inc. operates csgdirect.com. This privacy policy discloses the privacy practices for csgdirect.com. This privacy policy applies solely to information collected by this web site and our Customer Portal. It will notify you of the following:

We use your personal information only for providing services and improving this website. By using this website and/or Customer Portal, you agree to the collection and use of information in accordance with this policy.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email, surveys, or other direct contact from you. We will not sell or rent this information to anyone.

Personal Information

While using our site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to: your name, address, phone number, and email address.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email or direct mail in the future to tell you about specials, new products or services, or changes to this privacy policy.

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our website. This log data may include information such as your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this data.


Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many websites, we use cookies to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website and/or customer portal:


This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our website and to read the privacy statements of any other website that collects personally identifiable information.


We take precautions to protect your information. When you submit sensitive information via the website and/or Customer Portal, your information is protected both online and offline.
Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Uploaded Files

Any files uploaded to CSG Direct’s FTP via the Customer Portal are only stored for 30 days. After 30 days the files will be deleted. CSG Direct is not responsible for keeping these files longer than this given amount of time, unless specifically requested by the client. Restrictions may apply to storage requests. CSG Direct reserves the right to delete any uploaded files at any time for any reason. Uploaded files are not shared or sold to anyone outside of CSG Direct, nor are they used outside their intended purpose. All uploaded files are kept in a secure environment while in CSG Direct’s possession.


Our privacy policy may change from time to time and all updates will be posted on this page. This privacy policy is effective as of 10/07/2018 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
Your continued use of the website/Customer Portal after we post any modifications to the privacy policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified privacy policy.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 775-852-9777 or via email to support@csgdirect.com