- What personally identifiable information is collected from you through the website and/or Customer Portal, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
We use your personal information only for providing services and improving this website. By using this website and/or Customer Portal, you agree to the collection and use of information in accordance with this policy.
Information Collection, Use, and SharingWe are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email, surveys, or other direct contact from you. We will not sell or rent this information to anyone.
Personal InformationWhile using our site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to: your name, address, phone number, and email address.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Log DataLike many site operators, we collect information that your browser sends whenever you visit our website. This log data may include information such as your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this data.
Your Access to and Control Over InformationYou may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website and/or customer portal:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
LinksThis website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our website and to read the privacy statements of any other website that collects personally identifiable information.
SecurityWe take precautions to protect your information. When you submit sensitive information via the website and/or Customer Portal, your information is protected both online and offline.
Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Uploaded FilesAny files uploaded to CSG Direct’s FTP via the Customer Portal are only stored for 30 days. After 30 days the files will be deleted. CSG Direct is not responsible for keeping these files longer than this given amount of time, unless specifically requested by the client. Restrictions may apply to storage requests. CSG Direct reserves the right to delete any uploaded files at any time for any reason. Uploaded files are not shared or sold to anyone outside of CSG Direct, nor are they used outside their intended purpose. All uploaded files are kept in a secure environment while in CSG Direct’s possession.